A clear route from request to return.

Do not ship a watch before the request is accepted and private instructions appear in your portal.

1. Request

   Describe the watch, requested work, known issues, and supplied parts.

2. Review

   We check service fit and ask follow-up questions if needed.

3. Ship

   Accepted customers receive the private shipping address inside the portal.

4. Inspect and approve

   Diagnosis and quote details are recorded before quoted work begins.

5. Service

   Progress updates and messages remain attached to the order timeline.

6. Return

   Payment is requested when work is complete and return shipping is recorded.