Privacy notice

Account and contact information. When you sign in or make a request, we collect your email address and the contact details you provide, such as your name, phone number, and, when needed for a return shipment, mailing address.

Service and watch information. We collect the watch details, requested services, reported issues, supplied-parts information, and other information you include in a request. We also keep service records such as quotes, approvals, payment status, shipment and tracking details, and order activity.

Messages and files. The portal stores messages exchanged about an order and files you or staff share for that order, including photos and PDFs. Staff may also record internal operational notes; those notes are not shown to customers.

Technical and account activity information. We receive information needed to operate and secure the portal, including sign-in and session information, account and order activity, and service logs. The public site does not currently include a public analytics service in this codebase; if that changes, this notice will be updated.

We use Supabase to provide portal authentication, database services, realtime updates, and private file storage. We use Cloudflare Workers to host and operate the application. These providers process information only as needed to provide their services to us.

When application email notifications are configured, we use Resend to deliver them. Email notifications may include information needed to identify the related request or order; notification preferences can be managed in the portal where available.

We may disclose information when reasonably necessary to comply with law, respond to a valid legal process, protect people or our service, or address fraud, security, or technical problems. We may also share information with a shipping carrier when required to send a watch to the return address you provide. We do not disclose personal information to unrelated third parties for their own marketing.

The portal uses authentication cookies or similar browser storage to maintain a signed-in session. These are needed for portal access and cannot be used to serve you a personalized service portal without identifying your session.

To make an unfinished request easier to resume, the request form can save an intake draft in your browser's local storage for up to 24 hours. For signed-in customers, the draft is scoped to that account. You can clear browser storage to remove a local draft; removing it does not remove a request that has already been submitted.